Total Quality Management is a methodology businesses can use to work towards excellence within their organization. At it’s core it is a philosophy adopted by management that underscores a business’ quality efforts. It is just one of many methodologies that can be used to enhance quality initiatives.
Six Sigma has some wonderful articles on the subject and it would be presumptuous to add anything. We can help you through the jungle and walk you through an implementation strategy. From start to finish, and then with on-going reviews, Mountain Skies can bring a focus to your Total Quality Management efforts.
http://www.isixsigma.com/methodology/total-quality-management-tqm/